Accessibility

This statement sets out the policy and level of accessibility, as well as the compliance of this website with the Law of 28 May 2019 on the accessibility of the websites and mobile applications of public sector bodies transposing Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies, and the RENOW framework for standardising the websites of the State of the Grand Duchy of Luxembourg.

The Social Security Centre (Centre commun de la sécurité sociale - CCSS) of the Grand Duchy of Luxembourg is committed to making its website https://ccss.public.lu accessible in accordance with the aforementioned Law and European Directive.

This accessibility statement applies to the website https://ccss.public.lu based on the model defined by Commission Implementing Decision (EU) 2018/1523 of 11 October 2018.

What is web accessibility ?

Everyone must be able to easily use and consult the information on a website, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially-sighted or otherwise disabled people).

Preparation of this accessibility statement

An audit based on a sample of representative pages is under way.

Sample evaluated

Compliance status

This website partially complies with EN 301 549 V2.1.2, the European Standard corresponding to WCAG 2.1 (Web Content Accessibility Guidelines) Level AA, due to nonconformities and exemptions.

Non-accessible content

The content listed below does not comply with the Law of 28 May 2019 on the accessibility of the websites and mobile applications of public sector bodies and subsequent amendments will be required :

  • Certain images do not have a relevant alternative. 
  • Language changes are not indicated for certain English, German or Luxembourgish terms. 
  • Some links have titles or headings that cannot be understood without context.

The content listed below does not comply with the Law of 28 May 2019 on the accessibility of the websites and mobile applications of public sector bodies but amendments are not required :

  • The office documents (pdf) available on the website may not comply with EN 301 549 V2.1.2. However, we will make every effort to ensure compliance of new documents published after 23 September 2018; if necessary, contact us so we can provide you with this information.
  • The links in the sub-menus in the 'MORE' section cannot be accessed from the browser bar using the keyboard. Nevertheless, the information pages in this sub-menu can be accessed from the main 'MORE' section, and from the page footer.

Exempt content

The following types of content do not fall within the scope of the applicable legislation:

  •  The office documents available on the website may not all comply with EN 301 549 V2.1.2, however, we will make every effort to ensure compliance of documents published before 23 September 2018, where necessary.
  • All videos available on the website use a player that meets accessibility requirements. We will make every effort to ensure the content of videos published after 23 September 2020 is fully compliant.
  • All interactive maps are exempt. We will make every effort to ensure they are identifiable and do not cause any problems.

Control procedure

Websites created under the RENOW standardisation reference system are developed within a generic and centralised framework and architecture, in accordance with project management processes and the RENOW checklist.

To guarantee neutrality, we regularly call on accessibility experts to check the compliance of websites or new features.

Each website is evaluated at several stages:

  1. during the design of the content structure;
  2. during the creation of graphic and functional models;
  3. immediately prior to going live.

Once the website is online, checks are carried out as follows:

  • the editors check access to all new content before it is published;
  • each new feature of the website is evaluated before it is published.

During evaluations, the website is tested with the most common screen readers, tablets, mobile phones and PCs. They are also tested with different web browsers (compatibility up to 2 versions below the current version).

Contributor competencies

The work procedures include the application of Internet guidelines at the various stages of the website's development (writing, management, development).

Our employees have the knowledge and skills required to correctly apply the Internet guidelines.

Trouble accessing information ?

If you notice a lack of accessibility, send us an email to accessibilite@ccss.public.lu: describe your problem and specify the page on which it occured.

We commit to replying to you by email within one month. Within reasonable limits, the correction of the accessibility issue will preferably be carried out online such as to remedy the problem in a sustainable way.

Should this not be possible, the information you requested can be made available to you in an accessible format of your choice:

  • in writing in a document or email; 
  • orally in an interview or by phone.

You also have the possibility of informing the Information and Press Service (Service information et presse - SIP), the body responsible for supervising accessibility, or the Ombudsperson, the mediator of the Grand Duchy of Luxembourg.

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