Accessibility

The body making the statement "Social Security Centre (CCSS)" is committed to making its website accessible, in accordance with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to: https://ccss.public.lu

What is digital accessibility?

Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).

Compliance status

This website is partially compliant with the European Standard EN 301 549 and the Web Accessibility Assessment Framework (RAWeb) version 1 , due to the reasons listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

Non-compliance

Please refer to the French version for this section.

Disproportionate burden

• Not all documents available on the site comply with standard EN 301 549 V3.2.1; the volume of documents to be processed to achieve compliance is very large and requires too many resources. However, we undertake to provide an accessible version of content on request on a case-by-case basis (please refer to the 'Feedback and contact information' section)
• Editorial content, particularly older content (unchanged after 23 September 2023), may be non-compliant:
  • Poorly formatted lists and headings;
  • Non-relevant link titles and image alternatives;
  • Language changes are not programmatically identified;
  • Empty paragraph tags have been inserted to improve readability.
  • Improperly structured tables
  The volume of pages to be checked and content to be reworked represents an excessive workload. With respect to these pages, we have ascertained that, although this content has structural weaknesses, the non-conformities affecting it do not block access to the information. Should any content nevertheless prove not to be accessible, we undertake to provide an accessible version on request (please refer to the 'Feedback and contact information' section). Particular attention will be paid to the copywriting of future editorial content.

Content not within the scope of the law of 28 May 2019

• Downloadable documents provided by third-party administrations and not under our control.
• Documents published before 23 September 2018

Preparation of this accessibility statement

This statement was prepared on 7 August 2025. The declarations contained in this statement are accurate and based on an actual evaluation of this website compliance with the requirements defined in RAWeb 1 , such as a self-assessment done by "Social Security Centre (CCSS)".

Control procedure

Websites created under the Renow standardisation reference system are developed within a generic and centralised framework and architecture in accordance with project management processes and the Renow checklist. To guarantee neutrality, we regularly call on accessibility experts to check the compliance of sites or new features.

Each site is evaluated at several stages:

1. During the design of the content structure.
2. During the creation of graphic and functional models.
3. Immediately prior to going live.

Once the site is online, checks are carried out as follows:

• the editors check access to all new content before it is published.
• each new functionality of the site is evaluated before it is published.

During evaluations, the site is tested with the most common screen readers, tablets, mobile phones and PCs. They are also tested with different web browsers (compatibility up to 2 versions below the current version).

Contributor competencies

The work procedures include the application of internet guidelines at the various stages of the site's development (writing, management, development).

Our employees have the knowledge and skills required to correctly apply the Internet guidelines.

Feedback and contact information

If you notice a lack of accessibility, send us an email to accessibilite@ccss.public.lu: describe your problem and specify the page on which it occurred. We commit to replying to you within 1 month. Within reasonable limits, the correction of the accessibility issue will preferably be carried out online such as to remedy the problem in a sustainable way. Should this not be possible, the information you requested can be made available to you in an accessible format of your choice:

• in writing in a document or email;
• orally in an interview or by phone.

Enforcement procedure

Should the reply be unsatisfactory, you also have the possibility of informing the Information and Press Service, the body responsible for supervising accessibility, via its online complaint form or the Ombudsperson, the mediator of the Grand Duchy of Luxembourg.

This statement is based on the model set out in the Implementing Decision (EU) 2018/1523. This model is owned by the European Union and licensed under a Creative Commons Attribution 4.0 International license.